1. Are all the products on this shopping platform genuine?
This shopping platform adheres to its consistent rigorous attitude and strictly controls the origin, technology, and raw materials of the products, and strives to help consumers select the highest quality products, so you can purchase with confidence.
2. How are orders placed on this shopping platform delivered?
This shopping platform will select logistics distributors based on the customer's location and the size and weight of the goods to ensure a high-quality user experience. Currently, self-selected express delivery is not supported. Specific logistics information can be viewed in [Check Order] after the order is successfully placed. You can also keep the order number, ask online Customer Service, and track product logistics information in real time.
3. How long will it take for my package to be delivered?
The order package will be delivered 7~15 days after the order payment is successful. The specific delivery time depends on the express delivery time.
4. Is there any color difference between the actual product and the picture?
The product photos in this shopping platform mall are all taken in kind, and the colors have been proofread by designers. Due to differences in different computer monitors, light, and brightness, slight color differences are unavoidable. If you mind, please be careful.
5. Can I modify the order information after placing the order?
Before confirming the checkout, the user can modify the delivery information on the order confirmation page. The modification result shall be subject to the actual page modification prompt.
After confirming the checkout, if you want to change the delivery information, please contact online Customer Service and provide the correct delivery information within 24 hours after placing the order.
Note: As long as you contact Customer Service within 24 hours and provide correct delivery information, it means the acceptance is successful.
After 24 hours, the receipt information cannot be changed because the goods have already entered the warehouse stocking and packaging system. beg to be excused.
6. Instructions for returns and exchanges
Customers can apply for returns or exchanges online within 14 days from the date of receipt of the goods. Applications for returns or exchanges will not be accepted after 14 days.
Note: The above time limit is a hesitation period, not a try-on/trial period, so the goods you return must be in Brand new condition and fully packaged.
Beauty products are personal consumable products and cannot be returned or exchanged once opened or used.
Note: As long as you contact the online Customer Service within 14 days and provide the information required for return or exchange, the application will be accepted successfully.
Please provide the following information for returns:
Order name, phone number and package slip photo;
Provide the product received to expand Real photos;
Your account name, account bank code, Branch name, text version of the account number and photos of the bank account book.
Note: Returned or exchanged goods need to be sent back by the user.
7. Rules for processing illegal orders
In order to protect the legitimate rights and interests of the majority of members of this shopping platform, once the following malicious fraudulent orders and coupon behaviors are discovered (including but not limited to the following behaviors):
Use software and technical means or other methods to place orders to obtain goods, discount coupons or other benefits;
Multiple malicious brushing of orders.
Users promise that they voluntarily accept one or more of the following operations on illegal orders by this shopping platform:
Cancel orders;
No delivery;
Intercept and recover orders that have been shipped out of the warehouse;
Suspend or prevent subsequent purchases on this shopping platform;
Other control measures deemed necessary.
Note: This shopping platform does not provide any compensation or compensation for orders that violate regulations stipulated in these rules, such as orders being canceled or not shipped.