To ensure that customers clearly understand order processing, delivery arrangements, and related rights, this online store has established the following Shipping Policy. Please read the details carefully before placing an order.
1. Order Processing and Dispatch Time
Orders will be processed after successful payment. Under normal circumstances, the store will complete order preparation and arrange shipment within 1-3 business days (excluding weekends and public holidays).
During major promotional events, peak order periods, or due to force majeure factors, shipment may be delayed. The store will make every effort to assist with processing. Thank you for your understanding.
2. Delivery Methods and Logistics Arrangements
Based on the customer's location, product size, and weight, the store offers home delivery or delivery to a pickup point. The available delivery options shall be subject to what is displayed on the checkout page.
The store will make every effort to arrange logistics according to the delivery method selected by the customer at checkout. However, in certain regions or special circumstances, the store may choose an appropriate logistics method based on actual delivery requirements.
Except for the delivery methods listed on the checkout page, customers are currently unable to designate other delivery methods or logistics providers. The actual logistics provider and delivery method shall be subject to the final arrangement at the time of shipment.
3. Delivery Timeframe
After the order has been shipped, it will be delivered by the logistics provider.
Under normal circumstances, delivery may take approximately 3-15 days after dispatch. The actual delivery timeframe and estimated arrival date shall be based on the final information displayed on the checkout page. The above timeframe is for reference only and may vary due to delivery location, logistics operations, customs clearance, holidays, or other force majeure factors.
The delivery time information provided by the store is for reference only and does not constitute any form of guaranteed or fixed delivery commitment.
4. Shipping Fees
Shipping fees are calculated based on the delivery destination, logistics method, and order contents. The actual shipping fee will be clearly displayed on the checkout page. Customers should refer to the information shown at checkout before placing an order.
The store offers free shipping on orders that meet the minimum purchase amount. Eligible orders will automatically receive free shipping. In addition, the store may occasionally offer sitewide free shipping promotional campaigns. Applicable conditions and details shall be subject to campaign announcements or the checkout page display.
If no shipping fee is indicated on the product page or checkout page, shipping costs shall be deemed to be borne by the store.
If re-delivery is required due to incorrect address information, failed delivery attempts, or other reasons not attributable to the store, the related costs may need to be borne by the customer.
5. Shipment Notification and Order Tracking
Once an order has been shipped, the system will notify the customer via email or other appropriate methods.
Customers may check the delivery status on the Order Tracking page, or contact online customer service with the order number for assistance.
6. Receiving Instructions
Customers are advised to check the condition of the package upon receipt. If any obvious damage, missing items, or abnormalities are found, please take photos as evidence and contact customer service as soon as possible for assistance.
Failure to report issues promptly after signing for the package may affect subsequent handling and related rights.
7. Delays, Loss, and Force Majeure
In the event of delivery delays caused by weather conditions, flight adjustments, customs delays, pandemics, strikes, or other force majeure events, the store will assist customers in following up with the logistics provider but shall not be responsible for any indirect losses incurred.
If a package is confirmed lost by the logistics provider, the store will assist the customer with subsequent handling in accordance with the logistics provider’s resolution and the store’s relevant policies.
8. Other Terms
The store reserves the right to adjust shipping methods, logistics arrangements, and the content of this Shipping Policy at any time.
If you have any questions, please contact customer service. We will be happy to assist you.
Last updated: December 2025
loading
