To protect customers’ rights and ensure a pleasant shopping experience, this online store provides return and exchange services in accordance with the following terms. Please read this policy carefully before submitting a request.
1. Return / Exchange Period
Customers may apply for a return or exchange within 14 days from the date the product is actually received.
The 14-day period is a cooling-off period and not a trial or try-on period. Requests submitted after 14 days will not be accepted.
2. Product Condition Requirements
Products returned or exchanged must meet the following conditions:
- The product must be kept in brand-new, unused, unwashed, and undamaged condition
- The product must include complete original packaging, including original packaging, accessories, tags, and labels
If the above conditions are not met, the return or exchange request may be rejected.
3. Items Not Eligible for Return or Exchange
Except for products confirmed to have quality issues, the following items are not eligible for return or exchange:
1. Personal items such as underwear, socks, and beauty products
2. Customized or made-to-order products
If a product is confirmed to have quality defects, we will assist with further handling accordingly.
4. Return / Exchange Shipping Fees
- For returns or exchanges due to personal reasons (such as size issues or personal preference), customers are responsible for the return or exchange shipping costs
- If the product is confirmed to have quality issues, the related shipping costs and handling method will be arranged based on actual circumstances
5. Refund Method
- Online payment orders (such as credit cards or electronic payments): Once the return is approved, the refund will be issued to the original payment method. The actual refund time depends on the processing schedule of the payment provider
- Cash on Delivery orders: Refunds will be processed via bank transfer. Customers are required to provide accurate bank account information in accordance with this policy
6. How to Apply for a Return or Exchange
If you wish to apply for a return or exchange, please contact our customer service in advance to submit a request and follow the instructions provided by our staff.
You may apply for a return or exchange through the following methods:
- Email
- Online Customer Service
For contact details, service hours, and further information, please refer to the Contact Us page.
7. Return / Exchange Process
Customers must submit a return or exchange request within the specified period and provide all required information as instructed by customer service.
After the request is reviewed and approved by our store, the return or exchange process may proceed.
Items returned without prior approval will not be accepted. If a product is returned without submitting a request in advance, we cannot guarantee that the return or exchange process can be completed.
8. Required Information for Returns or Exchanges
To expedite the process, please provide the following information according to the payment method of your order:
- Order name, contact phone number, and a photo of the shipping label
- Clear photos of the received product laid flat
For Cash on Delivery orders only, please also provide the following bank information:
- Account holder name
- Bank code
- Branch name
- Account number (text format)
- Photo of bank passbook
Incomplete information may result in delays in processing returns, exchanges, or refunds.
9. Additional Information
This online store reserves the right to make the final decision regarding all return and exchange requests.
If you have any questions, please contact our customer service team. We are happy to assist you.
Last updated: December 2025
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